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Refund Policy

Effective Date: 09 May 2025

Company Name: Velocity Signals Pvt Ltd

We strive to provide reliable and high-quality internet services to all our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our internet services.

1. General Policy

All payments made towards our internet services are generally non-refundable, except in specific cases as outlined below. By subscribing to our services, you agree to this policy.

2. Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

  1. Service Not Activated: If the service is not activated within the promised installation timeline due to our fault, you may request a full refund of any amount paid in advance.
  2. Service Disruption (No Connectivity): If you experience a continuous total service outage for more than 72 hours due to a fault on our end, and our technical team is unable to resolve the issue, a pro-rata refund or service credit may be issued for the downtime period.
  3. Duplicate Payments: If a customer accidentally makes a duplicate payment, we will refund the extra amount upon verification.
  4. Prepaid Plan Cancellations (Before Activation): If a prepaid plan is canceled before activation, a refund may be issued after deducting administrative or installation charges, if any.

3. Non-Refundable Scenarios

  • Customer requests cancellation after service has been activated and used.
  • Service disruptions due to factors beyond our control (e.g., power outages, customer equipment issues).
  • Violation of terms of service or fair usage policy by the customer.
  • Installation or setup fees once the service has been provisioned.
  • Promotional or discounted plans clearly marked as “non-refundable.”

4. Refund Process

To request a refund, please contact our support team with your:

  • Registered account name
  • Customer ID
  • Payment details
  • Reason for refund request

Contact Email: support@velocitysignals.com

Phone: 9899499011

Refunds, if approved, will be processed within 7–10 business days via the original mode of payment or as a service credit, as applicable.

5. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be communicated via our website or customer portal.